Subject line: Are you unhappy with The Aging Dog Association?
Dear Customer,
I’m sorry that you recently cancelled your monthly donation to The Aging Dog Association. It appears that there was a mishap with our billing system and we accidentally charged your credit card twice last month. I apologize. At that time, we were changing our software program and several Secure Senior Friend donors were over charged.
Our senior dogs need your help, so please let me know if you are unhappy with our program or services.
Because of our computer glitch, we are offering a matching program for this month only. For every dollar you donate, I will personally match to help our senior dogs and to encourage you to rejoin our family of Secure Senior Friends.
I hope you decide to rejoin our family.
Sincerely,
Sandy Beales
President, The Aging Dog Association
P.S. If I can be of further assistance, please email me personally at Sandy@AgingDogAssociation.org, or call our customer service number at 1-800-343-3434 and ask for X 223 to reach me directly.
